Course Outline:

Mandatory Units – You must complete all of these:

- Manage and prioritise time for sales activities
- Demonstrate compliance with legal,
regulatory and ethical requirements
- Sell products and services over the telephone

Option Units – Choose 3 units from the following:

- Obtain and analyse sales-related information
- Develop, implement and monitor call plans
- Manage your own personal and professional
development in sales
- Sell products and services at trade fairs,
exhibitions or conferences
- Undertake sales demonstrations
- Input and access data in your organisation's
information systems
- Assist customers to obtain finance for
purchases
- Process customer orders and payments
- Monitor the delivery of products
- Generate and follow up sales leads
- Handle objections and close sales
- Ensure health and safety requirements are
met in your area of responsibility

Assessment:

You will be assessed by the following methods:
Observations, Questioning, Witness Testimonies, Approved Prior learning.